Hi all. Just bought a new Dell laptop and I'm getting this error when trying to install Ventuz. Anyone else see this? Any work arounds?
[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x77136a50]
*** Stack Trace (x86) ***
[0x77136a50] RtlCleanUpTEBLangLists()
[0x7711333c] RtlQueryPerformanceCounter()
[0x77112fe3] RtlQueryPerformanceCounter()
[0x70e57207] GdipCreateSolidFill()
[0x70e52509] GdipAlloc()
[0x001639ae] -----
[0x001a876d] -----
[0x00172a9d] -----
[0x001722da] -----
[0x00171cfe] -----
[0x00170cba] -----
[0x7604a725] CombineRgn()
[0x76045737] DeleteObject()
[0x0017519b] -----
[0x768f62fa] gapfnScSendMessage()
[0x7691f943] GetCursor()
[0x7691f784] GetCursor()
[0x7691f889] GetCursor()
[0x768f62fa] gapfnScSendMessage()
[0x768f6d3a] GetThreadDesktop()
[0x768f6de8] GetThreadDesktop()
[0x768f6e44] GetThreadDesktop()
[0x770f010a] KiUserCallbackDispatcher()
[0x76900751] PeekMessageW()
[0x00178ef7] -----
[0x001708f2] -----
[0x00160000] MODULE_BASE_ADDRESS
Hello Ventuzians!
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Please join our discord server HERE!! << click me
We are shutting our Ventuz Forum, but don't worry, it will all be archived for you to search in if you have a query. From now on, please add all your comments, questions or observations into our Discord Server
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Dee, Karol, Daniel and the whoooole Product and Support team!
THE FORUMS ARE CLOSED!
Please join our discord server HERE!! << click me
We are shutting our Ventuz Forum, but don't worry, it will all be archived for you to search in if you have a query. From now on, please add all your comments, questions or observations into our Discord Server
Thanks for the great time - see you on discord!!
Dee, Karol, Daniel and the whoooole Product and Support team!
ACCESS_VIOLATION (0xc0000005)
Moderator: Support
Re: ACCESS_VIOLATION (0xc0000005)
Hi!
Open a Command Window in the folder where the Ventuz installer is located (e.g. Shift + RightMouseButton -> 'Open Command Window here')
Type e.g Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
This tells the installer to log all steps during installation.
An alternative would be:
Ventuz_Setup_V4.07.02_x64.exe /extract
And then start the .msi file, this will also start the installer.
Which Ventuz version are you installing? On which OS?
Best Regards
Karol
Open a Command Window in the folder where the Ventuz installer is located (e.g. Shift + RightMouseButton -> 'Open Command Window here')
Type e.g Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
This tells the installer to log all steps during installation.
An alternative would be:
Ventuz_Setup_V4.07.02_x64.exe /extract
And then start the .msi file, this will also start the installer.
Which Ventuz version are you installing? On which OS?
Best Regards
Karol
-
- Posts: 18
- Joined: 04 Oct 2014, 16:01
Re: ACCESS_VIOLATION (0xc0000005)
Running Windows 7 Pro
Here's the info in the txt log
====== Starting logging of "C:\Users\MDBBALL\Downloads\Ventuz_Setup_V4.07.02_x64.exe" ====
<< OS Version: MajorVersion: 6; MinorVersion: 1; BuildNumber: 7601; PlatformId: 2; CSDVersion: Service Pack 1; ServicePackMajor: 1; ServicePackMinor: 0; SuiteMask: 256; ProductType: 1; >>
2016-03-03 @08:03:24-Full command line:Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
2016-03-03 @08:03:25-Command line to pass to MSI:
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4 4.07.02\install\
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4\prerequisites\
2016-03-03 @08:03:25-Maintenance mode:false
2016-03-03 @08:03:25-Detected Windows Installer version:5.0.7601.18896
2016-03-03 @08:03:25-Language used for UI:0-English (United States)
2016-03-03 @08:03:25-Searching for:.NET Framework 4.5.2
2016-03-03 @08:03:25-Search result:An acceptable version was found.
2016-03-03 @08:03:25-No prerequisite must be installed.
2016-03-03 @08:03:25-Available languages for UI:1033-English (United States)
Here's the info in the txt log
====== Starting logging of "C:\Users\MDBBALL\Downloads\Ventuz_Setup_V4.07.02_x64.exe" ====
<< OS Version: MajorVersion: 6; MinorVersion: 1; BuildNumber: 7601; PlatformId: 2; CSDVersion: Service Pack 1; ServicePackMajor: 1; ServicePackMinor: 0; SuiteMask: 256; ProductType: 1; >>
2016-03-03 @08:03:24-Full command line:Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
2016-03-03 @08:03:25-Command line to pass to MSI:
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4 4.07.02\install\
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4\prerequisites\
2016-03-03 @08:03:25-Maintenance mode:false
2016-03-03 @08:03:25-Detected Windows Installer version:5.0.7601.18896
2016-03-03 @08:03:25-Language used for UI:0-English (United States)
2016-03-03 @08:03:25-Searching for:.NET Framework 4.5.2
2016-03-03 @08:03:25-Search result:An acceptable version was found.
2016-03-03 @08:03:25-No prerequisite must be installed.
2016-03-03 @08:03:25-Available languages for UI:1033-English (United States)
Re: ACCESS_VIOLATION (0xc0000005)
Ok, that's not very informative!
Did you try to extract the installer content and run the MSI file manually?
Best Regards
Karol
Did you try to extract the installer content and run the MSI file manually?
Best Regards
Karol
-
- Posts: 18
- Joined: 04 Oct 2014, 16:01
Re: ACCESS_VIOLATION (0xc0000005)
Yes. Tried that. This is the error I get when extracting and running the install file manually.
Error 1001 Access to path 'C:\Program Files\Ventuz Technology Group\Ventuz 4\HelpInstaller.InstallState' is denied
Error 1001 Access to path 'C:\Program Files\Ventuz Technology Group\Ventuz 4\HelpInstaller.InstallState' is denied