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Temp Class License to PLE License Error
Posted: 05 Nov 2015, 20:02
by jdestefano
Hello,
I took the Ventuz class back in August and was given a temporary license for the class. Now when I launch V4 i get the following screenshot:
Clicking update license shows the following:
With no other options to ask for a PLE, or even change the current license I am stuck here. Updating to the latest version does not remove this issue. Is there anyway to completely uninstall and start over?
Thanks.
Re: Temp Class License to PLE License Error
Posted: 06 Nov 2015, 14:29
by Karol
Hi!
This is an issue in our License Management.
Once you have a Temp key installed and this temporal license expires you cannot use the PLE key anymore.
Best Regards
Karol
Re: Temp Class License to PLE License Error
Posted: 06 Nov 2015, 19:31
by jdestefano
Unfortunately I never installed a PLE, just the demo license. So this machine is dongle only or is it completely blocked from Ventuz now?
Also, the only solution to use a PLE now is to find another physical machine and install it there? That's an interesting issue.
Thanks.
Re: Temp Class License to PLE License Error
Posted: 10 Nov 2015, 20:18
by shermanpat
On your C drive search for "*.lic" You should find VENTUZ.lic in a folder like C:/Program data/ventuz4
Move/Rename/Delete that file.
Then go to license manage and try to request new PLE.
That has worked for me when I have had a temp runtime installed on a system.
-sherman
Re: Temp Class License to PLE License Error
Posted: 11 Nov 2015, 01:00
by jdestefano
shermanpat wrote:On your C drive search for "*.lic" You should find VENTUZ.lic in a folder like C:/Program data/ventuz4
Move/Rename/Delete that file.
Then go to license manage and try to request new PLE.
That has worked for me when I have had a temp runtime installed on a system.
-sherman
Bingo!
Thank you!