Hello Ventuzians!
THE FORUMS ARE CLOSED!
Please join our discord server HERE!! << click me
We are shutting our Ventuz Forum, but don't worry, it will all be archived for you to search in if you have a query. From now on, please add all your comments, questions or observations into our Discord Server
Thanks for the great time - see you on discord!!
Dee, Karol, Daniel and the whoooole Product and Support team!
THE FORUMS ARE CLOSED!
Please join our discord server HERE!! << click me
We are shutting our Ventuz Forum, but don't worry, it will all be archived for you to search in if you have a query. From now on, please add all your comments, questions or observations into our Discord Server
Thanks for the great time - see you on discord!!
Dee, Karol, Daniel and the whoooole Product and Support team!
Failed to initialize
Moderator: Support
Failed to initialize
Hello.
I've tried to install Ventuz4 several times, and every time I have this message when I try to run it.
I don't know if this is a bug or is something relating my hardware, can you help me here?
I've tried to install Ventuz4 several times, and every time I have this message when I try to run it.
I don't know if this is a bug or is something relating my hardware, can you help me here?
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- Posts: 290
- Joined: 18 Jan 2012, 11:36
- Location: Dubai, United Arab Emirates
- Contact:
Re: Failed to initialize
Hi there.
First, you should install the latest version of Ventuz4. They just released a new one.
What graphics card do you have? Is there a seperate video board installed? Do you have your desktop extended on that video board?
How many monitors do you have connected to your system?
First, you should install the latest version of Ventuz4. They just released a new one.
What graphics card do you have? Is there a seperate video board installed? Do you have your desktop extended on that video board?
How many monitors do you have connected to your system?
Re: Failed to initialize
I have a nice nVidia Quadro 5000 on this system.
I've tried to run Ventuz4 on a single display, just in case, and doesn't work either... Ventuz Director works just fine, is Designer what keeps on crashing.
I've tried to run Ventuz4 on a single display, just in case, and doesn't work either... Ventuz Director works just fine, is Designer what keeps on crashing.
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- Posts: 290
- Joined: 18 Jan 2012, 11:36
- Location: Dubai, United Arab Emirates
- Contact:
Re: Failed to initialize
What kind of monitor do you have connected? And at what resolution? Do you have the latest Quadro drivers installed? (Sorry, had to ask)
Re: Failed to initialize
I have two monitors. Both 1920x1080, one connected through a Display Port - HDMI cable, and the other one by DVI.
I've tried to run Ventuz4 on multiple configurations. Both connected, one or the other, and none of them work.
And yep, I have the latest drivers
I've tried to run Ventuz4 on multiple configurations. Both connected, one or the other, and none of them work.
And yep, I have the latest drivers
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- Posts: 290
- Joined: 18 Jan 2012, 11:36
- Location: Dubai, United Arab Emirates
- Contact:
Re: Failed to initialize
Sorry, I have no more ideas at the moment. According to your error message it clearly seems to be GPU/video card related, but your configuration is pretty straight forward. Could you test it with just one monitor? Unplug the 2nd one just to be sure.
Re: Failed to initialize
Hi Carlos!
Did you try Ventuz 4.0.1?
If this error still exists in the new version please remove all Audio/Video Input device in the AV Configuration and start Ventuz Designer again:
http://www.ventuz.com/support/help/late ... figuration
Best Regards
Karol
Did you try Ventuz 4.0.1?
If this error still exists in the new version please remove all Audio/Video Input device in the AV Configuration and start Ventuz Designer again:
http://www.ventuz.com/support/help/late ... figuration
Best Regards
Karol
Re: Failed to initialize
Hi Karol!
Yes, I've updated it to 4.0.1, still no luck.
Regarding the Audio/Video input device in the AV Configuration, do you mean on Ventuz Config Editor? I didn't set up anything there, but when I try to make a new configuration on the Audio, Video and Hardware Mapping - I think that's what you're talking about -, I get this message: "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index".
I'm quite sure is a hardware issue, but I need to solve this, because this is my primary - and only - workstation!
Yes, I've updated it to 4.0.1, still no luck.
Regarding the Audio/Video input device in the AV Configuration, do you mean on Ventuz Config Editor? I didn't set up anything there, but when I try to make a new configuration on the Audio, Video and Hardware Mapping - I think that's what you're talking about -, I get this message: "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index".
I'm quite sure is a hardware issue, but I need to solve this, because this is my primary - and only - workstation!
Re: Failed to initialize
Hi Carlos!
Which hardware device that are related to audio and video are used in your workstation?
Karol
Which hardware device that are related to audio and video are used in your workstation?
Karol
Re: Failed to initialize
Hi!
I have a Blackmagic Decklink Studio, and an Epiphan DVI2PCIe. Could that be the issue?
I have a Blackmagic Decklink Studio, and an Epiphan DVI2PCIe. Could that be the issue?