Hoping to get some help tracking down whats wrong.
In the last few updates to Ventuz (I have tested 6.2.0 and 6.3.2), I have been having difficulty creating new Layouts Configurations with the Configuration Editor. I can create a new layout and add new machines with the add dialogue without issues. As soon as I hit split (right-click menu, icon up top, or ctl-shift-s), the configuration editor crashes. I have tried to do this on multiple systems with the same result. My current workaround is to export a layout file from Ventuz 5. Any guidance would be appreciated! Thank you.
Nick
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THE FORUMS ARE CLOSED!
Please join our discord server HERE!! << click me
We are shutting our Ventuz Forum, but don't worry, it will all be archived for you to search in if you have a query. From now on, please add all your comments, questions or observations into our Discord Server
Thanks for the great time - see you on discord!!
Dee, Karol, Daniel and the whoooole Product and Support team!
Config Editor Crash on Split
Moderator: Support
Re: Config Editor Crash on Split
Hi Nick,
can you please post the exact steps for reproduction of this bug!?
Best Regards
Karol
can you please post the exact steps for reproduction of this bug!?
Best Regards
Karol
Re: Config Editor Crash on Split
Sure thing-
Running 6.03.02.163
1. Open Ventuz Configuration Editor
2. Create New Layout with the plus sign icon. Name the layout "Test"
3. Create a Simple 1x1, 1920x1080, 1 Machine output.
4. Left-click output to highlight it.
5. Right-click and click Split.
~Crash~
The application freezes. After sometime a white border appears around the application. If you click it, Windows pops up with the EditConfig is not responding dialogue.
For troubleshooting I have:
- Disabled/uninstalled white label.
- Installed Ventuz on a clean install of Windows 10.
- Removed licenses.
- Completely reinstalled Ventuz after removing Program Files and Public Documents folders.
Running 6.03.02.163
1. Open Ventuz Configuration Editor
2. Create New Layout with the plus sign icon. Name the layout "Test"
3. Create a Simple 1x1, 1920x1080, 1 Machine output.
4. Left-click output to highlight it.
5. Right-click and click Split.
~Crash~
The application freezes. After sometime a white border appears around the application. If you click it, Windows pops up with the EditConfig is not responding dialogue.
For troubleshooting I have:
- Disabled/uninstalled white label.
- Installed Ventuz on a clean install of Windows 10.
- Removed licenses.
- Completely reinstalled Ventuz after removing Program Files and Public Documents folders.
Re: Config Editor Crash on Split
Sorry Nick,
I cannot reproduce this.
Are you applying the default split parameters or are you changing anything first?
Best Regards
Karol
I cannot reproduce this.
Are you applying the default split parameters or are you changing anything first?
Best Regards
Karol
Re: Config Editor Crash on Split
We found out that this is caused by an error in the .Net 4.7 Framework.
To work around you have to reduce your DPI settings below 150%
To work around you have to reduce your DPI settings below 150%
Re: Config Editor Crash on Split
Awesome. That fixes it. Thank you! Didn't have the issue when systems were set up for production.