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Ventuz 6.2.1.58 Crash while loading scene

Posted: 12 Mar 2019, 09:26
by mrp_d
Hey Folks,

suddenly Ventuz crashes while loading a specific scene.
Same with a bak-file (with a different thumbnail).


Is there a way to restore the corrupt scene?

Cheers,
Mark

Re: Ventuz 6.2.1.58 Crash while loading scene

Posted: 12 Mar 2019, 10:33
by Karol
Hi Mark,

do you get an error message?
You can't do more than trying the .bak files from the Scenes.revisions folder
But you can send the VZS file to 'support at ventuz dot com' and we could try to fix the problem.

Best Regards
Karol

Re: Ventuz 6.2.1.58 Crash while loading scene

Posted: 12 Mar 2019, 16:37
by mrp_d
Hallo Karol,

thank you for fixing it!

How did I break the scene, is it possible to tell, what went wrong? - to prevent it another time.


Best Regards,
Mark

Re: Ventuz 6.2.1.58 Crash while loading scene

Posted: 13 Mar 2019, 10:30
by Karol
Hi Mark,
I do not have any idea.
The scene was corrupted - some objects were missing. But we have no idea how to reproduce this.
I recommend that you enable Scene Backups in Designer. So that you have the chance to go back some revisions in case that something like this happens again.

Best Regards
Karol

Re: Ventuz 6.2.1.58 Crash while loading scene

Posted: 13 Mar 2019, 11:12
by Dennis
Aloha,

Here is where you can find the settings:
backup_scenes.jpg

Here how a dropdown selection for backups looks like:
autobackup_list.jpg
regArts
Dee

:ugeek: