Ventuz 6.2.1.58 Crash while loading scene

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mrp_d
Posts: 9
Joined: 05 Mar 2014, 20:50

Ventuz 6.2.1.58 Crash while loading scene

Post by mrp_d » 12 Mar 2019, 09:26

Hey Folks,

suddenly Ventuz crashes while loading a specific scene.
Same with a bak-file (with a different thumbnail).


Is there a way to restore the corrupt scene?

Cheers,
Mark

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Karol
Posts: 565
Joined: 10 Jan 2012, 12:07

Re: Ventuz 6.2.1.58 Crash while loading scene

Post by Karol » 12 Mar 2019, 10:33

Hi Mark,

do you get an error message?
You can't do more than trying the .bak files from the Scenes.revisions folder
But you can send the VZS file to 'support at ventuz dot com' and we could try to fix the problem.

Best Regards
Karol

mrp_d
Posts: 9
Joined: 05 Mar 2014, 20:50

Re: Ventuz 6.2.1.58 Crash while loading scene

Post by mrp_d » 12 Mar 2019, 16:37

Hallo Karol,

thank you for fixing it!

How did I break the scene, is it possible to tell, what went wrong? - to prevent it another time.


Best Regards,
Mark

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Karol
Posts: 565
Joined: 10 Jan 2012, 12:07

Re: Ventuz 6.2.1.58 Crash while loading scene

Post by Karol » 13 Mar 2019, 10:30

Hi Mark,
I do not have any idea.
The scene was corrupted - some objects were missing. But we have no idea how to reproduce this.
I recommend that you enable Scene Backups in Designer. So that you have the chance to go back some revisions in case that something like this happens again.

Best Regards
Karol

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Dennis
Posts: 298
Joined: 08 Jun 2015, 11:29

Re: Ventuz 6.2.1.58 Crash while loading scene

Post by Dennis » 13 Mar 2019, 11:12

Aloha,

Here is where you can find the settings:
backup_scenes.jpg

Here how a dropdown selection for backups looks like:
autobackup_list.jpg
regArts
Dee

:ugeek:

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