"Virtual Machine" error preventing opening

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joemurphy37
Posts: 2
Joined: 10 Sep 2021, 18:01

"Virtual Machine" error preventing opening

Post by joemurphy37 » 10 Sep 2021, 18:34

Hi,

I've just tried to install Ventuz for the first time and I'm unable to open Ventuz Designer - it gives me an error message which says:

Use of unlicensed feature(s)
Run on virtual machine. Process needs to shutdown!
Please contact your sales agent to enable features.

This machine isn't running a VM - it's a native Windows 10 desktop and I've checked that Hyper-V is disabled already. How can I bypass the issue?

Thanks,
Joe

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Dennis
Posts: 368
Joined: 08 Jun 2015, 11:29

Re: "Virtual Machine" error preventing opening

Post by Dennis » 13 Sep 2021, 08:44

Hey and welcome,

if you a re pretty sure you disabled it in the bios and for windows:

User Manual System Requirements - Hyper V

due to the fact of nature it could be needed to reboot the machine several times until hyper-v is completely off for the OS.

regArts
Dee

:ugeek:

joemurphy37
Posts: 2
Joined: 10 Sep 2021, 18:01

Re: "Virtual Machine" error preventing opening

Post by joemurphy37 » 13 Sep 2021, 14:04

Hi Dee,

Yes, I've checked and it's disabled both in BIOS and Windows and I'm still getting the same error after multiple reboots.

Is there anything else it's checking for that I could eliminate from the equation or a way to debug what's causing it to flag and bring up the error?

Thanks,
Joe

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