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Ventuz 5 Designer Crash on Startup

Please report bugs in this group. We will maybe populate a list of known bugs with a possibly modified description at a later time.

Moderator: Support

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zappnduster
Posts: 2
Joined: 12 Dec 2016, 10:58

Ventuz 5 Designer Crash on Startup

Post by zappnduster » 12 Dec 2016, 11:08

Hey,
after trying the Designer5-DEMO and hooking up my Vive-HMD as Ventuz-Output everything worked fine, I had Ventuz output to the Vive without problems.

But while downloading Tutorial-Files from within the running Ventuz-App, I closed the running Ventuz app from within the STEAM environment by mistake.

--> Ventuz crashed.

I tried to re-open it, but while the initialising-process ("...hardware init...") the screen froze white, the app hangs. Windows quits the app.

I deinstalled, re-installed the app, deletet the vive-output-setup in the ventuz-manager, disconnected the vive, re-connected etc.

But still: freeze on startup (app hangs).

Any idea what could help? Thank you!

zappnduster
Posts: 2
Joined: 12 Dec 2016, 10:58

SOLVED / Ventuz 5 Designer Crash on Startup

Post by zappnduster » 13 Dec 2016, 13:59

Hey,

I just solved the problem:

After de-installing Ventuz still some files were left in

\User\Public\PublicDocuments\Ventuz5

I deleted that whole folder, reinstalled without vive connected and voilá - VENTUZ is alive again.

Best,
Kai

User avatar
Karol
Posts: 640
Joined: 10 Jan 2012, 12:07

Re: Ventuz 5 Designer Crash on Startup

Post by Karol » 13 Dec 2016, 16:15

Hi Kai!

This is really strange!
But thanks a lot for your efforts!

Happy testing!
Karol

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