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Re: Failed to initialize
Posted: 18 Sep 2013, 09:19
by Karol
Probably...
You could remove both device and try to run Ventuz without them.
If it runs I would test with each single device to see which make the trouble.
Karol
Re: Failed to initialize
Posted: 18 Sep 2013, 09:35
by Carlos
Yep, I've disabled my Blackmagic drivers and now I can start Ventuz4.
I'm gonna try and update Blackmagic drivers, but this card has always been a pain in the ass when it comes to Ventuz!
Re: Failed to initialize
Posted: 18 Sep 2013, 10:10
by Karol
Ok!
That's interesting. Which BM board is it exactly and which driver version was installed?
Thank you for your patience
Karol
Re: Failed to initialize
Posted: 18 Sep 2013, 10:25
by Carlos
It's a Blackmagic Design DeckLink Studio 2, I hope that's what you mean.
I've updated the drivers to 9.7.7 and it works! Well, it starts up, I don't know if the card itself is going to work, but that's another issue
Re: Failed to initialize
Posted: 18 Sep 2013, 10:32
by Karol
Good!
But which driver version did you use before? This important for us because we have to reproduce this issue to handle it correctly - preventing Ventuz from starting is not an option
Cheers!
Re: Failed to initialize
Posted: 18 Sep 2013, 10:34
by Carlos
Oops, sorry, I didn't take note of that... Is there a way to know from which version have I updated?