Deltacast issue

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SamTheSwede
Posts: 82
Joined: 18 Jan 2012, 11:31

Deltacast issue

Post by SamTheSwede » 09 Feb 2018, 08:17

Hey!

In one of our installations, we have Ventuz stalls and crashes a little too often, and what we've found in the log is this on a few occations:

deltacast videopipe\deltacast.cpp(3225): error 31 (0x1f)

Can you tell me what this means?

All the best,

Sam

SamTheSwede
Posts: 82
Joined: 18 Jan 2012, 11:31

Re: Deltacast issue

Post by SamTheSwede » 09 Feb 2018, 09:26

These are the two entries from the application log when Ventuz Shuts down, nothing is written to the presenter log at this time:

First entry:
--------------------------------------

Log Name: Application
Source: .NET Runtime
Date: 2018-02-06 10:44:58
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CGTX15
Description:
Application: VentuzPresenter.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FEE4235303

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-06T09:44:58.000000000Z" />
<EventRecordID>35409</EventRecordID>
<Channel>Application</Channel>
<Computer>CGTX15</Computer>
<Security />
</System>
<EventData>
<Data>Application: VentuzPresenter.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FEE4235303
</Data>
</EventData>
</Event>


Second Entry:
-----------------------------------

Log Name: Application
Source: Application Error
Date: 2018-02-06 10:45:00
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: CGTX15
Description:
Faulting application name: VentuzPresenter.exe, version: 4.9.1.435, time stamp: 0x595a4cad
Faulting module name: VideoMasterHD.dll, version: 5.1.321.0, time stamp: 0x582ac23d
Exception code: 0xc0000005
Fault offset: 0x00000000000b5303
Faulting process id: 0x10d8
Faulting application start time: 0x01d395cf15be4a0a
Faulting application path: C:\Program Files\Ventuz Technology Group\Ventuz 4\VentuzPresenter.exe
Faulting module path: C:\Program Files\Ventuz Technology Group\Ventuz 4\VideoMasterHD.dll
Report Id: 65a9f24d-0b22-11e8-a489-480fcf4a66b3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-06T09:45:00.000000000Z" />
<EventRecordID>35410</EventRecordID>
<Channel>Application</Channel>
<Computer>CGTX15</Computer>
<Security />
</System>
<EventData>
<Data>VentuzPresenter.exe</Data>
<Data>4.9.1.435</Data>
<Data>595a4cad</Data>
<Data>VideoMasterHD.dll</Data>
<Data>5.1.321.0</Data>
<Data>582ac23d</Data>
<Data>c0000005</Data>
<Data>00000000000b5303</Data>
<Data>10d8</Data>
<Data>01d395cf15be4a0a</Data>
<Data>C:\Program Files\Ventuz Technology Group\Ventuz 4\VentuzPresenter.exe</Data>
<Data>C:\Program Files\Ventuz Technology Group\Ventuz 4\VideoMasterHD.dll</Data>
<Data>65a9f24d-0b22-11e8-a489-480fcf4a66b3</Data>
</EventData>
</Event>

User avatar
Karol
Posts: 497
Joined: 10 Jan 2012, 12:07

Re: Deltacast issue

Post by Karol » 12 Feb 2018, 11:16

Hi Sam,

this looks like a NullReference exception.
Can you post the according AV config?
Do I understand correctly? You have other machines with same HW and config and they do not crash?

Best Regards
Karol

SamTheSwede
Posts: 82
Joined: 18 Jan 2012, 11:31

Re: Deltacast issue

Post by SamTheSwede » 12 Feb 2018, 11:30

Hey Karol, thank you for looking at this!

I'm not 100% sure this is the exact same settings we use on other Machines, but There's nothing extraordinary about it in my opinion.

This is the AVconfig:



<AVConfig xmlns="http://www.ventuz.com/AVConfigFile/1.0/">
<Global>
<OutputFrameRate>50</OutputFrameRate>
<SoftwareWatchdogTimeout>0</SoftwareWatchdogTimeout>
<LogVideoEngineState>false</LogVideoEngineState>
</Global>
<Board ID="DC2_2_00" Name="Deltacast 2:2 HD key">
<GenlockSource>RX0</GenlockSource>
<GenlockFormat>VF_1080i50</GenlockFormat>
<Watchdog>3000</Watchdog>
<GenlockHOffset>0</GenlockHOffset>
<GenlockVOffset>0</GenlockVOffset>
</Board>
<Stream ID="DC2_2_00_MOD_in_rx0_out_tx0">
<Format>VF_1080i50</Format>
<RGBFormat>32</RGBFormat>
<Mipmaps>true</Mipmaps>
<StartInError>false</StartInError>
<Synchronized>true</Synchronized>
<NoGenlock>false</NoGenlock>
<LowLatency>false</LowLatency>
<ExtraBuffers>8</ExtraBuffers>
<BoardFormat>Quality</BoardFormat>
<Multisampling>Best</Multisampling>
<BorderColor>0, 0, 0, 127</BorderColor>
<AudioIn>true</AudioIn>
<AudioOut>true</AudioOut>
<DisableAudioPairMask>0</DisableAudioPairMask>
<AudioInputGain>16777216</AudioInputGain>
<AudioOutputGain>16777216</AudioOutputGain>
<ClampMinY>4</ClampMinY>
<ClampMaxY>1019</ClampMaxY>
<ClampMinUV>4</ClampMinUV>
<ClampMaxUV>1019</ClampMaxUV>
<KeyPremultipled>true</KeyPremultipled>
<AutoDisable>true</AutoDisable>
<AncillaryIn>true</AncillaryIn>
<DebugAnc>CanNotSerialize</DebugAnc>
<TrackingSource>false</TrackingSource>
</Stream>
<AudioInputs>
<Stream ID="DC2_2_00_MOD_in_rx0_out_tx0" />
</AudioInputs>
<AudioOutputs>
<Stream ID="DC2_2_00_MOD_in_rx0_out_tx0" />
</AudioOutputs>
<VideoInputs>
<Stream ID="DC2_2_00_MOD_in_rx0_out_tx0" />
</VideoInputs>
<VideoOutputs>
<Stream ID="DC2_2_00_MOD_in_rx0_out_tx0" />
</VideoOutputs>
<AudioCrosspoints>
<Group Name="SDI" Volume="1, 0, 0, 1">
<Crosspoint From="DC2_2_00_MOD_in_rx0_out_tx0/0" To="DC2_2_00_MOD_in_rx0_out_tx0/0" Delay="0" />
</Group>
<Group Name="Effects" Volume="1, 0, 0, 1">
<Crosspoint From="VZ_AIO/0" To="DC2_2_00_MOD_in_rx0_out_tx0/0" Delay="0" />
</Group>
</AudioCrosspoints>
</AVConfig>

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