Installation Bug

Please report bugs in this group. We will maybe populate a list of known bugs with a possibly modified description at a later time.

Installation Bug

Postby Robert » 13 Jan 2015, 19:17

Hi,

We have this bug when we try to install Ventuz 4. See attached screenshot.
Installation is ok until Ventuz 4.04.02.

Do you have any idea. It's urgent ?

R
Attachments
error-messageventuz4.jpg
User avatar
Robert
 
Posts: 262
Joined: 21 Jan 2012, 09:25
Location: Toulouse - France

Re: Installation Bug

Postby Daniel Willer » 14 Jan 2015, 10:03

Ventuz Version 4.05.02 + comes with a newly issued Ventuz Code Signing Certificate certified by Globalsign. Since the root certificate of globalsign has expired in 2014 our new cert is certified by the new root of Globalsign.

Some Windows systems still miss the new Globalsign root and Windows will reject to install Ventuz 4.05.02+ (because our certificate can not being validated) Usually Microsoft deploys such new root certificates with Windows Update, but for some reason some systems are missing the new root.

To install the new Global Sign Root Certificate manually follow this ​link and download ​GlobalSign Root R3.
Save the file Root-R3.crt on the target system.
Press right mouse button on it and choose Install Certificate (select Local Machine).
User avatar
Daniel Willer
 
Posts: 303
Joined: 06 Jan 2012, 18:12

Re: Installation Bug

Postby Daniel Willer » 03 Sep 2015, 09:19

Just to make sure people can find the error message in the forum.

A file that is required cannot be installed because cabinet file
%SystemRoot%\User\xxx\AppData\Roaming\Ventuz Technology\Ventuz 4.XX.XX\install\disk.cab has invalid digital signature


To install the new Global Sign Root Certificate manually follow this ​link and download ​GlobalSign Root R3.
Save the file Root-R3.crt on the target system.
Press right mouse button on it and choose Install Certificate (select Local Machine).
User avatar
Daniel Willer
 
Posts: 303
Joined: 06 Jan 2012, 18:12


Return to Bug Reports