ACCESS_VIOLATION (0xc0000005)

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ACCESS_VIOLATION (0xc0000005)

Postby mixondigital » 02 Mar 2016, 21:43

Hi all. Just bought a new Dell laptop and I'm getting this error when trying to install Ventuz. Anyone else see this? Any work arounds?

[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x77136a50]

*** Stack Trace (x86) ***

[0x77136a50] RtlCleanUpTEBLangLists()
[0x7711333c] RtlQueryPerformanceCounter()
[0x77112fe3] RtlQueryPerformanceCounter()
[0x70e57207] GdipCreateSolidFill()
[0x70e52509] GdipAlloc()
[0x001639ae] -----
[0x001a876d] -----
[0x00172a9d] -----
[0x001722da] -----
[0x00171cfe] -----
[0x00170cba] -----
[0x7604a725] CombineRgn()
[0x76045737] DeleteObject()
[0x0017519b] -----
[0x768f62fa] gapfnScSendMessage()
[0x7691f943] GetCursor()
[0x7691f784] GetCursor()
[0x7691f889] GetCursor()
[0x768f62fa] gapfnScSendMessage()
[0x768f6d3a] GetThreadDesktop()
[0x768f6de8] GetThreadDesktop()
[0x768f6e44] GetThreadDesktop()
[0x770f010a] KiUserCallbackDispatcher()
[0x76900751] PeekMessageW()
[0x00178ef7] -----
[0x001708f2] -----
[0x00160000] MODULE_BASE_ADDRESS
mixondigital
 
Posts: 17
Joined: 04 Oct 2014, 16:01

Re: ACCESS_VIOLATION (0xc0000005)

Postby Karol » 03 Mar 2016, 10:25

Hi!

Open a Command Window in the folder where the Ventuz installer is located (e.g. Shift + RightMouseButton -> 'Open Command Window here')
Type e.g Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
This tells the installer to log all steps during installation.

An alternative would be:
Ventuz_Setup_V4.07.02_x64.exe /extract
And then start the .msi file, this will also start the installer.

Which Ventuz version are you installing? On which OS?

Best Regards
Karol
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Karol
 
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Re: ACCESS_VIOLATION (0xc0000005)

Postby mixondigital » 03 Mar 2016, 14:04

Running Windows 7 Pro

Here's the info in the txt log

====== Starting logging of "C:\Users\MDBBALL\Downloads\Ventuz_Setup_V4.07.02_x64.exe" ====
<< OS Version: MajorVersion: 6; MinorVersion: 1; BuildNumber: 7601; PlatformId: 2; CSDVersion: Service Pack 1; ServicePackMajor: 1; ServicePackMinor: 0; SuiteMask: 256; ProductType: 1; >>

2016-03-03 @08:03:24-Full command line:Ventuz_Setup_V4.07.02_x64.exe /exelog log.txt
2016-03-03 @08:03:25-Command line to pass to MSI:
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4 4.07.02\install\
2016-03-03 @08:03:25-Extraction path set to:\\?\C:\Users\MDBBALL\AppData\Roaming\Ventuz Technology\Ventuz 4\prerequisites\
2016-03-03 @08:03:25-Maintenance mode:false
2016-03-03 @08:03:25-Detected Windows Installer version:5.0.7601.18896
2016-03-03 @08:03:25-Language used for UI:0-English (United States)
2016-03-03 @08:03:25-Searching for:.NET Framework 4.5.2
2016-03-03 @08:03:25-Search result:An acceptable version was found.
2016-03-03 @08:03:25-No prerequisite must be installed.
2016-03-03 @08:03:25-Available languages for UI:1033-English (United States)
mixondigital
 
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Joined: 04 Oct 2014, 16:01

Re: ACCESS_VIOLATION (0xc0000005)

Postby Karol » 03 Mar 2016, 14:14

Ok, that's not very informative! :(

Did you try to extract the installer content and run the MSI file manually?

Best Regards
Karol
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Karol
 
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Re: ACCESS_VIOLATION (0xc0000005)

Postby mixondigital » 04 Mar 2016, 14:31

Yes. Tried that. This is the error I get when extracting and running the install file manually.

Error 1001 Access to path 'C:\Program Files\Ventuz Technology Group\Ventuz 4\HelpInstaller.InstallState' is denied
mixondigital
 
Posts: 17
Joined: 04 Oct 2014, 16:01


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