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Temp Class License to PLE License Error

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jdestefano

Temp Class License to PLE License Error

Post by jdestefano » 05 Nov 2015, 20:02

Hello,

I took the Ventuz class back in August and was given a temporary license for the class. Now when I launch V4 i get the following screenshot:
Screenshot 2015-11-05 10.11.25.png
Clicking update license shows the following:
Screenshot 2015-11-05 10.17.52.png
With no other options to ask for a PLE, or even change the current license I am stuck here. Updating to the latest version does not remove this issue. Is there anyway to completely uninstall and start over?

Thanks.

User avatar
Karol
Posts: 640
Joined: 10 Jan 2012, 12:07

Re: Temp Class License to PLE License Error

Post by Karol » 06 Nov 2015, 14:29

Hi!

This is an issue in our License Management.
Once you have a Temp key installed and this temporal license expires you cannot use the PLE key anymore.

Best Regards
Karol

jdestefano

Re: Temp Class License to PLE License Error

Post by jdestefano » 06 Nov 2015, 19:31

Unfortunately I never installed a PLE, just the demo license. So this machine is dongle only or is it completely blocked from Ventuz now?

Also, the only solution to use a PLE now is to find another physical machine and install it there? That's an interesting issue.

Thanks.

User avatar
shermanpat
Posts: 122
Joined: 21 Feb 2012, 22:03
Location: SLC Ut USA

Re: Temp Class License to PLE License Error

Post by shermanpat » 10 Nov 2015, 20:18

On your C drive search for "*.lic" You should find VENTUZ.lic in a folder like C:/Program data/ventuz4

Move/Rename/Delete that file.

Then go to license manage and try to request new PLE.

That has worked for me when I have had a temp runtime installed on a system.

-sherman
-Sherman
Meru Interactive

jdestefano

Re: Temp Class License to PLE License Error

Post by jdestefano » 11 Nov 2015, 01:00

shermanpat wrote:On your C drive search for "*.lic" You should find VENTUZ.lic in a folder like C:/Program data/ventuz4

Move/Rename/Delete that file.

Then go to license manage and try to request new PLE.

That has worked for me when I have had a temp runtime installed on a system.

-sherman
Bingo!

Thank you!

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