Ventuz Forum

We have an Venutz V3 installation with automatically played movies based on a playlist. Since a while we have recurring errors and chrashes of the player.

The runtime crash report shows following information:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: VentuzPresenter.exe
Anwendungsversion: 3.7.1.0
Anwendungszeitstempel: 50334fc3
Fehlermodulname: avcodec-53.DLL
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 4e64c024
Ausnahmecode: c0000005
Ausnahmeoffset: 0000000000239499
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 2a89
Zusatzinformation 2: 2a899e2dc2a25e8254a3d5c5b0c8e3c2
Zusatzinformation 3: d693
Zusatzinformation 4: d693024a13d4c283c6265f31561cfa2d

Does someone knows that kind of problem?

I'm looking forward to your answers.

Thanks,
Steph

Hey Steph

Does the Presenter crash on startup or during the show? What about the memory load of your project? Some people met some problems with ffmpeg when the memory load is very very high.
If you use big image sequences for example you should go for quicktime animation instead to lower the memory load.

Cherio!

In my opinion you should avoid using the Quicktime node. I always had performance issues with it. And you are bound to 32bit. If you are facing issues with too many movies the best way is to convert all your image sequences into MP4 clips and use the Movie Frame node instead. And MOST IMPORTANT: Enable/Disable those clips when you do not use/see them. The Movie Frame node and the Movie Advanced Node have properties for that. You should do that with EVERY movie you have in your scene. This will greatly save performance and memory.

I don't mean the quicktime node I just meant if he uses image sequences he should replace them with quicktime animation codec and movie clip advanced or movie frame nodes.

Cherio!

Very true. My bad.

Thanks for the fast reply.

The installation runs 18 hours a day. The error is not at the startUp, it appears some hours after we started the system in the morning. We don't use big image sequences, only small video files because the resolution is very small.

We use the Advanced Movie Loader and play following video formats:

- mov
- mp4
- wmv
- mpg

An additional information:
During running the show the average memory load was 500MB (system 4GB). During the crash we had the same memory load. I think it should not be the memory load.

To figure out what the problem is, we stopped using wmv's. Until today we had no crashes anymore.